Frequently Asked Questions

General Questions

What are your company details?

Address: Zeta Specialist Lighting Limited, Telford Road, Bicester, OX26 4LB, United Kingdom
Email: info@thezetagroup.com
Phone: +44 (01869) 322 500

Registered in England & Wales – Company Registration No 2112527

What are your opening times?

Office hours: 9:00am – 5:30pm

What sectors do you cover?

We provide LED and Solar solutions across various sectors including; Street & Amenity, Signage, Commercial & Industrial and Rail. Visit our home page to link through to more information.

Are Zeta products manufactured in house?

Zeta manufactures many of its products right here at its state-of-the-art production facility in Bicester. Our on-site facilities are staffed by experienced Zeta employees and all products are designed and built completely within the tight controls imposed by our ISO 9001 quality system.

For some of our commercial products, Zeta has established quality partners and conducts visits to their manufacturing facilities several times annually to monitor the quality and work on development projects with them.

What other services do you offer?

Here at Zeta, we offer a full turnkey service; from energy audit and site survey to lighting design services, energy and cost analysis as well as installation. For more information please visit our capabilities page.

I want a bespoke design. Are you able to design and manufacture it?

Yes! Through our design team, processes and in-house capabilities we have the flexibility and expertise to provide custom-made, bespoke lighting solutions. Speak to a member of our team about your bespoke project today.

Can you help with funding options?

We can walk you through, if required, government funding currently available. Call us today to speak to one of the team.

Order, Payment and Delivery

I have an enquiry and/ or would like a quote - who do I contact?

Just send us a message via the contact form with a brief summary of your query or give the team a call on 01869 322 500 and we will be happy to answer any questions you have or provide you with a quote.

Do your prices include VAT?

Our prices do not include VAT or carriage.

Do you accept card payments?

We accept Visa and Mastercard. If you would like to pay by card you can do this over the phone via our customer service team on 01869 322 500.

What is your purchase terms and conditions?

What are your delivery charges?

Delivery charges vary depending on product and location. Please speak to our team for a full quote.

Do you deliver internationally?

Yes

When will I receive my order?

Orders may vary depending on product and location, it is always best to enquire with the Customer Service Centre for an estimated delivery time.